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Corporate Grooming and Etiquette  
Personal Hygiene
What is Personal Hygiene? Cleanliness, Medical and Dental care and grooming are all part of personal Hygiene.
  • One Most shower at least twice a day to keep away body odour(BO).
  • Why you sometimes smell? Every body part has bacteria that protect it from infectious agents in the environment. When that bacteria feeds on sweats and oils to live, it makes a by product. It’s that by product that smells. So if sweat and oils build up, bacteria multiply and create even more by products giving off a noticeable odour. Use anti-bacterial soap like Dettol.
  • Air conditioned rooms allow odours to linger for a very long period. This makes it difficult for people to stand nay odours emanating from the body or hair.
  • Freshen up as often as you can. Especially before a meeting and of course regularly at lunch and break times.
  • Always wear clean and fresh under garments and socks. Cotton is best for our climate.
  • Shoes should be aired out too.
  • Hair should be washed regularly. Only hair is simply taboo.
  • Care of feet and hands is of utmost importance.
  • A regular manicure and pedicure is essential, even if it is done at home.
  • Fingernails and toenails should always be clean and ladies should keep them polished.
  • Massages and facials, where a through cleaning is done, are good once in a while, to make you look fresh and rejuvenated. Follow a consistent CTM routine cleansing, toning and moisturizing to ensure a clean skin. Use a sunscreen with a minimum SPF 15 to protect against the UVA and UVB rays of the sun.
  • A smart hair cut and a regular trim will make hair stay in place. Men are expected to wear their hair off their neck. Daily shave is an absolute must. It must be ensured that eyebrows, moustaches and or beards are well trimmed, well kept and neat. If you have any visible hair in the ears and nostrils they should be removed.
  • Perfumes/colognes/aftershave should be applied sparingly, evoking a subtle scent. It should not be over powering.
  • Deodorants and colognes mask odour and help keep you smelling good through the day.
  • Extremely heavy sweaters should use anti perspirants containing aluminium chloride which block sweat glands.
  • Drinking plenty of water and eating a good diet of salads, fruits and fiber helps to maintain glowing skin and shining hair.
  • Exercise and workouts at the gym will help to maintain a good, healthy physique and posture, while throwing out toxins through perspiration.
  • Dental care is also vital. Visit a dentist at least once a year for a checkup.
  • Brush twice a day and use a mouthwash as often as required
  • Flossing your teeth after every meal is a good habit.
  • Use a tongue scraper as well. Regularly check for bad breath.
  • Ladies should get rid of superfluous hair. Arms, Legs, underarms, face, upper lip and eyebrows should always be clean and presentable.
  • Ladies should wear makeup. It makes them look even better and more professional.
  • Day makeup for the office should be light and appropriate colours should be used. Colour is an individual choice; there is no rule, simply suggestions.
  • The eyeliner used should be thin to enhance the eyes.
  • Regarding lipstick the colour should be light/nude. Reds/Scarlet or bright colours should be avoided.
  • They blush/ rough is used only to highlight the face. Do not make it very red.
Essentials to carry in your handbag or keep at your office:
  • Deodorant
  • Comb/brush
  • Breath mints
  • Makeup/shaving kit
  • Emery board/ nail file
  • Facial tissue
This grooming kit is especially useful when you need to meet someone at short notice. The more immaculate you look the better the impression you can project to others. Top
Body Posture and Deportment
Posture is the way a person holds his body in the positions of sitting, standing and walking. Good posture gives an impression of poise, confidence and vitality. Your posture/body language can reflect your personality, the way you feel and your mental attitude. Good posture is the basis of figure beauty. The way you carry and move your body influences its shape, the effect is slow but steady, and it can work for or against you. Many figure faults have their origin in faulty posture, aches and body fatigue too. When the spine is carried correctly, it has an easy alignment; when incorrectly held, it gives a hollow back, hunch back, squashes the vertebrae together, and eventually can cause joint thickening and bone displacement. The habit of good posture can mean a young looking figure for life. Standing correctly will make you look five pounds lighter. Your spine is a long chord; imagine there is a thread running through it and it being pulled up tautly from above your head. This lifts and stretches straight the whole body. It also makes you feel much lighter and springier. Stand against the wall and stretch tall. Pull in stomach, tuck buttocks under, chest high, shoulders high but with chin parallel to the ground and toes straight in the front of you. When picking something up, bend from the kness with one foot slightly in front of the other, bottom tucked under. This will help you keep your balance and strengthen the supportive muscles and through habit, they automatically keep firm and in place. Walking Check alignment before you start and be sure toes point straight ahead. Relax arms, allowing them to swing naturally and with ease. Movement should come from the thighs, not the hips. Keep the back straight, up and down steps, up and down hill lifting and lowering yourself using thigh muscles. Refrain from leaning forward with buttocks sticking out. Setting for ladies ensure your back is to the chair and one leg almost touching it, the other a little in front to keep balance. Keeping the back straight and head aligned, lower yourself by together at all times. Legs look better together, straight in front or slightly to the side. Legs crossed with knee on knee also looks graceful. The anchor position with one leg on the ground and the other leg behind it crossed at the akles is also a comfortable position . one must never slouch, it makes you look older and clumsy. Sitting for Gentlemen sit with your spine well aligned the back of your seat. Legs and feet should be parallel to each other. Do not shake feet or legs while seated.
Commonly Made Mistakes in English
  • I think so I will
  • I would like to speak to XYZ
  • Yesterday night
  • See you at the backside
  • I doubt if/whether
  • I am knowing French
  • I lied down
  • Mostly I will come.
  • Make my hair
  • Can I have/speak
  • I didn’t knew
  • I will revert/reply back
  • I was stuck up in a traffic jam
  • Keep/put the food on the table
  • What time it is?
  • I am having the book at home
  • Myself, rajshekhar reddy.
  • Where you are going?
  • I don’t knows too much English.
Commonly Mispronounced Words

Crème de la crème
Estee lauder
Hors d’oeuvre
Déjà vu

Tete a tete
Spaghetti Bolognese
Quiche lorraine
Faux pas

Sang froid
Bon appetite
Champs elysees
Angostura bitters
Mocha cappuccino

Correct Dressing for Different Occasions
Formal dressing: Men are expected to wear a suit or a dinner jacket and tie or the band-gala. Ladies, On the other hand can wear their traditional attate, which is well appreciated especially abroad. The saree or an elegant salwar/ churidar kameez is fine. Western outfits, like a pant suit , skirt suit, full length dress is suitable. If you wish to wear a short skirt and jacket, you should wear tights. Good, polished, heeled shoes complete the attire. Zari and heavy jewellery should be reserved for traditional functions only. Semi-formal/ informal: Men wear trousers and shirt and leather shoes. Ladies can wear sarees, salwar/ churidar kurta or western clothes, of good quality and fine fabric. Jeans, T-shirts, Capri pants, tights are not allowed. Smart Casuals: This is an often used American term. Men are required to wear jackets/odd-coats, with no tie. They can also wear T-shirts or Polo-necks under their jackets.
Ladies can stick to the Semi-formal dress code. Shoes must be formal heeled and closed or strappy. Casual: This is when you can wear your jeans, shorts, T-shirts, roundneck vests, denim shirts, tights etc. shoes can be platfoem heeled, sporty, slip-on moccasins or sandals, with ar without heels. But do not confuse casual with CLUMSY! Office Wear: What you wear to office should be in keeping with your office culture. If your job requires you to meet clients, you could dress to suit the client. Salwar kameez worn to office should give you a credible professional image and not one of a teenager or socialite.
  • Kameez should be longer- makes you look taller.
  • If you have broad shoulders- avoid puffed sleeves.
  • If you have fat arms- sleeves of five inch length will hide the flab and arms look thinner.
  • Chinese collar makes you look tall but avoid it if you have a short neck.
  • Wear salwaar around the navel because it hides the flab
  • Ensure the end of the salwaar doesn’t get under you heels while walking.
  • Avoid dupattas which are thick and unwieldy, such as organza or thick cottons, terry voiles and slippery polysters.
  • Make sure the dupattas are manageable and do not interface with your work. If required pin it up.
Sleeveless, strappy, clinging, see-through, slinky outfits in lycra, satin, velvet and sequined are all for evening socializing. They can not be worn as formal office wear. So also shiny bags, shoes, belts and clips. Take a fresh look at your image as a professional.
Does it match the industry and the office you work in and the position you desire? Tips to remember: To be well dresses always……..
  1. use good quality accessories- bags, shoes, belts, sun- glasses, brief-case.
  2. clothes of good material, that do not crumple easily are more suitable.
  3. they should be well- tailored to fit well.
  4. they should be well laundered and ironed.
  5. cottons, chiffons and silks should be lightly starched.
  6. scarves can give the same outfit a different look.
  7. reserve at least two good outfits to wear for special occasions, like a presentation or meeting where you are one of the key figures. It will make you feel good and confident.
Office wear should make you look efficient comfortable, neat and organized till the end of the day.
Social and Office Etiquette
The word “Etiquette” came from the French. It means “A ticket” and was earned by the French elite who were refined in their courtesies, thoughtfulness and kindness to others. This is how they qualified for “A ticket” to be present at the court of king louis XIV. Thankfully today etiquette is not a set of rigid rules, but it boils down to the old favourite phrase: do unto others as you would have them do unto you. It simply means good manners and provide guidelines for all our relationship with others. Today, it is not enough to understand the manners of our own society, we are faced with a complex situation in which we must understand the manners of different societies and cultures and learn to respect the feeling of different people. One therefore has to try and cultivate these virtues if one wants to be admired and respected. Western society attaches great importance to courteous bahaviour. What is chivalry?
In the days gone by the young men who were being introduced into knighthood were taught a code of conduct which was essentially to do with the respectful manner in which they treated their motherland and their women. A well mannered man even today would be one who adheres to chivalry. It makes the women feel cared for but in no way suggests that she is weak or helpless.
Ladies first: there are certain privileges ladies enjoy and expect, as courtesies from chivalrous gentlemen.
  • The gentlemen offer to open the door.
  • He always rises when a lady enters the room.
  • Sits only after the lady is seated.
  • Pulls a chair for a lady at a table.
  • Rides in the front seat of a car with the chauffeur, if two ladies are seated behind.
  • Takes the initiative to make the introductions in the correct manner to people around.
  • Both ladies and gentlemen show consideration to senior citizens, other women, handicapped people and expectant mothers.
Office Etquette In business, gender is no longer an issue. Men and women are treated as peers.
  • Hands are always shaken standing.
  • Doors are held for superiors, clients, peers, or for any one loaded with packages regardless of gender.
  • Regarding elevators, whoever is closest to the elevator door exits first. You should not dodge or delay. If you are the first to enter and are near the control panel it is polite to ask others what floor they need and hold the open button until every one has had a chance to get on or off.
  • Punctuality is strictly observed – getting to meeting and arriving at work on time. Be productive and make the best use of your time.
  • Polite greetings upon arrival and departure at work will create a friendly atmosphere.
  • When the conversation is in English speak in English. It is rude to lapse into another language as it would mean excluding others from the conversation.
  • Use of slang or foul language is unprofessional.
  • While conversing avoid gossip, criticizing others, religious topics or stories with sexual undertones.
  • Imperative to keep your voice low at all times so that others do not overhear.
  • Demonstrate a polished professional presence in any situation.
Lavishly use the gilden words “please. Excuse me, Sorry, pardon me, Thank you, Welcome” and such. Make it a habit.
Phone Form
A lot of business both nationally and internationally is conducted on the phone.  The first contact or the only contact an outsider may have with your organization may be telephone. How well groomed your speech is will decide the impact and the way you are perceived. The telephone is something we take for granted, but seldom realizes what a sensitive instrument it is. A telephonic conversation can be the basis for your impressions about the caller. You can not be seen and will, therefore, be judged by the emotional quality of your voice. Your voice should carry the right touch of confidence and assurance.
  • It may should absurd but it helps to have a smile on the face to make one sound warm and friendly.
  • When you call identify your self in a friendly tone.
  • If you are the I-Flex office identify the company and then yourself. Continue with “May I help you?”
  • Avoid putting the caller on hold indefinitely. Listening to the non-stop monotonous music after a while begins to play dangerously on the nerves.
  • If a caller tends to lengthen the conversation, inform him/her about the presence of other people and ask the person to ring up later or offer to ring back soon as it is convenient.
  • When you reach someone’s voice mail listen to the message and after the tone leave your name, number, where you can be reached, the time you called and reason you called. This is standard practice. It is an extremely frustrating experience for the person called to hear the disembodied tone, which results when a caller fails to leave a message.
  • When making a social telephone call, do so at a time convenient to the person you wish to speak with. If the person is busy, be brief and offer to call back later at a mutually convenient time. A handy pad and pencil near the telephone is a treasure. Use it to write down message and important notes.
  • All incoming calls should be answered by the second/third ring. Always identify yourself.
  • While listening use active listening words such as “I understand”, “Go on”, “I see” and the like. These will help you to focus batter and let the other person know you are listening.
  • The telephone is such a vital medium of communication. Use the telephone to create a favorable impression of quiet sophistication and efficiency.
  • Your conversation is a verbal handshake and can result in either making or breaking deals or relationship.
  • Do not bark into the telephone however inconvenient the call might be. After all, your voice carries the image of the company.
Cell Savvy
Mobile or cell phones have over our lives to extend that we are literally on call at all times. Do not let it dominate your life. You are not obliged to pick up the phone whenever it rings, particularly at a meeting, a function, clubs, concerts, waiting rooms, courtrooms, and public places. It is polite to switch to silent/vibration mode, so that it does not intrude on the space of others. There are times when you need to take a call. In such a case, before the meeting begins alert others that you are expecting a call. Then when you call comes, excuse yourself and move away to keep the conversation private. Keep it brief and try to keep your voice low. Remember, be sensitive to the feelings of others ad respect their time. Don’t use the cell as a status symbol or a cure for loneliness.
A proper and correct introduction does not merely mean informing each party the name of the other. How to introduce:
  1. When introducing persons, pronounce names and surnames slowly and clearly.

  2. Toss in a remark or two about the persons you have just introduced.
    • Eg: profession, hobbies, name of firm etc. are safe conversational openers.

  3. Encourage them to converse between themselves.
Golden Rules of Introduction:
  1. Always introduce a gent to a lady first, never vice versa expect when a man is elderly or well known, like a governor or ambassador or a religious head or even a prominent citizen, it is the women who is presented to the didnitary
    • .Eg: Mrs. Desai, this is Mr. Mody
    • M.F. Hussain, this is Mrs. Desai
    • Sachin Tendulkar, this is bhavana sharma

  2. When introducing two persons of the same sex, the younger of the two must be introduced to the older one. Age before beauty is an accepted norm specially observed in India where elders are treated with great respect.
    • Eg: Mrs. Mathur, This is Aditi, My daughter
  3. Similarly, a young girl should first be introduced to a married lady.
    • Eg: Vireena(Married), meet Reshma(Unmarried).
    • Expect if the young lady comes from a high social milieu or is a famous person.
    • Eg: Madhuri Dixit, This is Mrs. Sharma, My Mother

  4. A junior official or a person lower in hierarchy or status is introduced to the senior person.
    • Eg: Mr. Venkatesh (Senior vice president), I’d like you to meet Mr. Krishnan(Colleague).

  • Manners of persons being introduced is as important as the person doing the introduction.
  • Greeting such as “How do you do” , “Hello” or “Glad to meet you” are frequently used when first introduced. Do use the name. it is the best way to remember it. Prefixes such as Mr., Mrs., Dr. and such are always used with the surname only.
  • When introducing say name first and relationship later.
    Eg: Mr. Shah, This is Arti, My sister/Boss/Teacher/Sister-in-law.
  • At a business party or if the occasion is in honour of a particular person, the host or senior person should make it a point to introduce all the guests to the chief guest.
  • Introductions with a client: client is to be treated like a senior and accorded the respect.
  • After shaking hands, hand over your visiting cards to person/s introduced and receive theirs in turn. Do this with the right hand. In japan, they do this with both the hands. Exchanging cards is important. One should not make the mistake of glancing at them and pocketing them. Give it due attention. Do not forget to pocket them before leaving. This shows that they are important to you.
  • Socially, a lady does not rise, barring a few exceptional cases such as state dignitary or a much older person. In office however, hierarchy is followed and is not gender based. When two known persons see each other, the junior should go forward to meet the employer/ superior.
  • The gentleman always rises to greet the person.
  • A handshake is the most popular form of greeting upon introductions and also at the time of departure.
Response to the introduction: Once the introduction is done the focus shifts to the response of the person first introduced. There are some standard onventions to be observed before proceeding with a conversation. General topics such as the weather, national sports or any other impersonal but interesting topics could be good conversational openers. Personal topics such as details of job position, perks of the job, age, family life, appearance and such are to be strictly avoided when initiating conversation.
Basic Day Makeup
How to wear blush/ rouge: Move your brush gently along the rounded part of your cheek and upward towards your temple. Stop at the temple. Most of the blush should appears on your cheek and gradually move upward.
Do not apply too much blush. It should give you a healthy glow. How to wear lipstick and lipliner: Make up for a mouth is divided into two categories-
  • Lipliner for smaller lips
  • Lipstick for larger ones.
  1. Using your lipliner, follow the outer edge of your lip with your pencil to maximize its fullness. Fill in your lips using the lipstick. Pout your lips as you are filling them in.
  2. The bulk of the liner should be in the centre of your lips. This area is also a good starting point for filling them in. blend your lines. The lines that you have drawn around your mouth should never be visible.
  3. Finish off with a lip gloss to avoid any dryness that the liner may create. Like the lipliner, the bulk of the gloss should be in the centre of your lips. You do no have to put a lot of gloss on the corners of your mouth, as it may dribble or look drippy. A fuller mouth does not need any lipliner
How to put on Eyeliner:
  1. Take a sharp pencil and line either the top and bottom lids or just the top. Move your pencil as close to your lash line as possible.
  2. Follow the complete shape of the eye.
  3. Place more emphasis on the outer corner of the lids. Rather than the inner corners near your nose. This will make your eyes look wider apart
How to wear Mascara:
  1. for a fuller lash, begin by curling your lashes with an eu\yelash curler. Count to ten as you curl each row of lashes.
  2. With the mascara brush, apply the majority of mascara to the outer ashes and less to the lashes besides the bridge of your nose. This method lifts the eye and makes it almond in shape. You can choose to do both sets of lashes or just the top set.
  3. The proper way to move the brush is upward and outward. Continue to apply until you have achieved your desired effect. Otherwise if you let your mascara dry between coats, it will clump the lashes together.
How to put on eye Shadow:
  • Your lids should ot look dull or dense in colour. The shadow should make your eyes look brighter.
  • Use your finger, brush or sponge applicator to apply eye shadow. The applicator is easier to manipulate and goes on lighter than a brush.
  • Apply a smudge of eye shadow of the inner corner of the eye.
  • Move your finger along the whole lid and stroke upwards as you reach the outside of the eye.
  • Eye shadow in brown/bronze is best with natural lip colours and minimal colour in the cheek - too much make up can be overwhelming. 
How to Tie a Tie
Four in Hand: The smallest knot, long and narrow, works best with wide ties of heavy fabrics and tab, pin, button down and regular spread collars. The knot leaves a slightly linger tie, and is ideal for a taller gentleman who requires a longer length. The wide end of the tie should be placed on the right and about one foot longer than the narrow end.
The Longest knot, triangular, works best with narrower ties of lighter fabrics and full, wide spread collars. This knot will eliminate gaps between the collar and the tie, which is a common problem associated with spread collars. The wide end of the tie should be placed on the right and about one foot longer than the narrow end.
  1. Cross the wide end over the narrow and pull through loop from the back ending of the left.
  2. Wrap the wide around the narrow ending on the right.
  3. Pull wide through loop from front and wrap around narrow ending on the right.
  4. Pull wide through loop from back.
  5. Slip and pull wide through the front of the knot and adjust by pulling on narrow and wide until knot is formed and firmly in place.
Half Windsor: The medium knot, triangular, half the size of the Windsor, works best with wider to moderate width ties of light to medium fabrics and moderate to regular spread collars. Uses more tie in the knotting process than the four-in-hand, but less than the Windsor. The wide end of the tie should be placed on the right and about one foot longer than the narrow end.
  1. Place the wide over and wrap it around the narrow so that the wider is back on the right.
  2. Now take the wide through the loop from the front and pull to the left.
  3. Cross wide over knot.
  4. Pull wide through loop from back.
  5. Slip and pull the wide through the front of the knot and adjust by puling on narrow and wide until knot is formed firmly in place.
Remember, the length of your tie, when tied properly, should end at your waist level. Top